Business process as a service (BPaaS) with business process operation (BPO) on top are becoming key factors for the development and sustainability of agile, continuous and efficient company operations.
More and more new actors providing this type of services appear in the market.
We think that business managers will appreciate having a comprehensive checklist to help them select the best BPaaS + BPO service to support their operations.
25 main checkpoints to take into account if you are going to select a BPaaS + BPO service:*
Access by Internet: the BPaaS + BPO model is accessed via Internet-based technologies.
Hybrid environment: BPaaS + BPO services are sourced from the Cloud with some kind of hybridity.
Private as an option: BPaaS + BPO are constructed for multi-tenancy but it must permit private Cloud options.
State-of-the-art technology: modern efficient BPaaS + BPO services must be supported on state-of-the-art BPM-RPA-AI technologies.
Worldwide availability: your BPaaS provider must guarantee worldwide availability through the Internet with low latencies.
Zero-code configuration: any new BPaaS + BPO services must be configurable based on the process being designed with zero-code configuration procedures.
Quick deployment:: ideally, a BPaaS + BPO service shall be implemented ensuring a instant or quick deployment time-frame.
Easy parametrization: some degree of basic easy to do customisation by parameters easily managed by end users shall be provided to the solutions provided on a BPaaS + BPO model.
Full localization: BPaaS + BPO must be able to support multiple languages and multiple deployment environments because the customer cannot predict how a business process will be leveraged in the future.
Full customization: a provider servicing BPaaS + BPO must have the capacity to ensure the full customization of each process class to end-user requirements.
Full integration: BPaaS + BPO requires full integration of each process class with the rest of applications, databases and services the process requires to interconnect with.
Data & docs in-house: some business operations require strict confidentiality of data & docs related to processes. If that is your case, confirm with your BPaaS + BPO provider that their systems are prepared to work having all your data & docs residing in your own facilities.
Full APIs available: a BPaaS + BPO service must have well-defined comprehensive APIs, this is so it can connect to related services with ease.
Continuous updating: processes must evolute with changing requirements to adapt to new circumstances at the due time. Your BPaaS + BPO provide must guarantee a continuous improvement and updating of the processes you will contract with a short time delay after your requirements.
High automation degree: on a BPaaS + BPO model, services must be as automated as possible. Be sure that your provider is applying the latest RPA technologies to its services.
BPO on top: delivery of business process outsourcing (BPO) services must be potentially included on BPaaS services as an additional layer.
Fair treated labor pool: human process actors are sometimes required to complement the BPaaS served on an automatic way. You have to check that human services with BPaaS + BPO, are supported on fair treated labor pool.
Pay per use: BPaaS services pricing models must be either based on consumption-based or subscription-based commercial terms. Be sure the model applied comes with flexible-variable fees and unitary cost decreases when your consumption increases.
“Unlimited” scalability: a BPaaS + BPO environment must be able to handle massive scaling. For example, an organization servicing in this type of business model has to be flexible in their means of being able to go from managing a few processes for a couple of customers to be able to comfortably support thousands of customers and processes. Your BPaaS provider must guarantee almost infinite service load scalability.
Clear SLA: don’t contract any BPaaS + BPO service without receiving on writing the service level agreement (SLA). For sure, even if you don’t suspect it now, your processes will have to keep running day and night, 7 days a week, soon or later.
No entrance barriers: no upfront costs even not for customization and integration, no minimum monthly fees, no mid-low term compromises (mandatory permanency for instance) must be accepted from your BPaaS + BPO supplier.
No exit barriers: you don’t have to accept to be tied to your BPaaS + BPO provider in any way apart from you full satisfaction on the services-cost balance provided. That means that no minimum permanency must be accepted and your provider must guarantee its full capacity to download your data, documents and process traceability historical process data at your first request.
Ready-to-use processes: the availability of a BPaaS catalogue of ready-to-use standard process classes is a key factor for the quickest deployment of your processes.
Activity monitoring BAM: last but not least, you need to have available constant and comprehensive information on how your BPaaS processes are being operated. Your BPaaS + BPO provider will have available a business activity monitoring (BAM) system that could provide you with the required process data and KPIs.
Don’t accept less than 20 OKs to the above checklist from your current BPaaS + BPO services provider, nor from the one you have in mind.
We create and serve your first BPaaS process for free forever, up to certain consumption: