On how BPM-RPA technologies supporting the automation of traditional BPO services combined on a BPaaS model can dramatically leverage the efficiency of the service and obtain significative process cost and cycle reductions, among others.
Business Process as a Service (BPaaS) could be foreseen as an evolved and advanced form of business process outsourcing (BPO) that employs a cloud computing service model with a full stack of IaaS, PaaS, SaaS, and BPaaS automation services, combined with the human services.
Whereas the aim of traditional BPO is to reduce labor costs and gives the capacity to scale the operations without increasing the payroll; the addition of the XaaS stack and specially BPM+RPA technology configuring a full BPaaS process service, is essentially focused on reduces labor count, compress the process cycle, reduce human errors, increase traceability and accountability, through increased automation, thereby also cutting additional costs and risks associated to the process operations.
BPaaS adheres to cloud computing’s traditional monthly pricing schedule with variable fees depending on the consumptions of resources and can be considered a “No CAPEX” operation because no upfront cost is normally applied.
Types of outsourcing services offered via the BPaaS model can include any functional area of the organization such as enrollment, payroll, and benefits administration, order-to-cash, advertising, marketing, sales, operation and service processes and can be applied to any industry.